Case lifecycle
Record, allocate, manage and close matters while retaining the history of the case.
Workplace case management
Keep the case together. Keep the history visible. Keep the work moving.
OpenCaseTracker provides a structured place for employee relations, industrial relations, People & Culture and union teams to manage cases, correspondence, evidence, activity and reporting.
Developed from real organisational case-management requirements and used in operational workplace environments for many years.
OpenCaseTracker in use
A working case-management environment, not just a database
Review active work, search and filter cases, see ownership and status at a glance, and move directly into the detailed history of each matter.
Core capabilities
Designed around day-to-day case management
Notes and activity
Maintain a chronological record of advice, actions, decisions and case developments.
Documents and attachments
Keep relevant documents and supporting material with the case they belong to.
Sensitive matters
Apply access controls to restricted cases and information that should only be available to authorised staff.
Work allocation
Make responsibility visible and help teams identify where work is sitting.
Reporting
Use structured case information to support workload, activity and management reporting.
Who it’s for
Built for teams managing complex workplace matters
Employee Relations & People and Culture
Maintain consistent case records across advisory, conduct, performance, workplace change and other employee-relations work.
Industrial Relations teams
Keep advice, representation, disputes and organisational responses connected to a durable case history.
Unions and member-support teams
Allocate member matters, record advice and activity, and retain organisational knowledge across a team.
Investigation and complaint functions
Structure sensitive matters, supporting records and case activity within a controlled case-management environment.
Try OpenCaseTracker
Explore a realistic demonstration environment
The OpenCaseTracker demonstration contains a wholly fictional organisation, users, cases, comments, attachments and reporting data. It is designed to let you explore the system without exposing any genuine client information.
The demonstration environment is regenerated each week, so changes made while testing the system are temporary.
Email me demonstration login details
Enter your details and we’ll send you the demonstration URL and login credentials.
Developed and supported by Aptigence
Software shaped by operational experience
OpenCaseTracker is developed and supported by Aptigence, specialising in practical systems for organisations managing complex work, information and relationships.
Visit the OpenCaseTracker page at Aptigence →